In 2014 I completed a subject at the University of Melbourne named Usability Engineering where we gained many UX design process skills such as Paper Prototyping and Wireframing in Axure, Persona Building and User Research, Picture Scenarios, and Usability Testing. Attached below are my reports of my first ever Usability Project. While some of the designs may be quite novice, this at least shows how I learnt and implemented the User-Centred Process. I thoroughly enjoyed this course, it sparked my passion for creating more usable products and services.
The mobile application available for public transport planning in Melbourne is frustrating and difficult to understand. Our solution was to have one simple app that would contain all the functions needed related to public transport.
These are our reports from the project:
The first report’s focus is on research of the issue and ideation. It includes :
- User interview and research gathering
- Rich Picture to identify all components and stakeholders of the complex issue
- Journey tasks
- Paper Prototype
- Cognitive walkthrough
The final report is more focused on our prototype, usability testing and continuous optimisation. It includes:
- Identifying key users of our service and our testing sessions
- An improved prototype
- User tasks and method defined for testing
- Findings from usability testing
- Recommendations for next steps
I created a quick video of our highlights and results from the Usability Testing Session.